Privacy Policy

1. Introduction

SONNO COLCHOES COMERCIO LTDA ("SONNO COLCHOES", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, store, use and protect personal information when you browse our website, purchase products or contact our team. By accessing this website you agree to the practices described in this Privacy Policy.

2. Company Information

SONNO COLCHOES COMERCIO LTDA

CNPJ: 17.996.236/0001-22
Av. Doutor Lauro Corrêa da Silva, 4631
Vila Santa Rosália
Limeira - SP
CEP 13480-625
Brazil

Email:
JFREIREJR@HOTMAIL.COM

Phone:
(19) 3039-4485

3. Information We Collect

Depending on your interaction with our website, we may collect:

• Full Name
• Email Address
• Phone Number
• Billing and Shipping Information
• Order Information
• Product Preferences
• IP Address
• Browser Information
• Device Information
• Cookies
• Website Usage Data

4. How We Use Your Information

Your information may be used to:

• Process purchases.
• Deliver products.
• Provide customer support.
• Respond to inquiries.
• Improve website performance.
• Prevent fraud.
• Comply with legal obligations.
• Send requested communications.
• Improve shopping experience.

5. Legal Basis

Personal information is processed in accordance with:

• Brazilian LGPD.
• GDPR where applicable.
• Consumer Protection Code.
• Applicable commercial legislation.

6. Cookies

Our website uses cookies to:

• Remember your preferences.
• Analyze website traffic.
• Improve performance.
• Provide personalized content.
• Measure advertising performance.

You may disable cookies through your browser settings at any time.

7. Third-Party Services

Our website may use services such as:

• Google Analytics
• Google Ads
• Google Tag Manager
• Google Maps
• Meta Pixel
• Microsoft Clarity
• Payment Gateways
• Shipping Providers

Each provider maintains its own privacy policy.

8. Data Security

We adopt appropriate administrative, technical and organizational security measures to protect personal information against unauthorized access, disclosure, alteration or destruction. Although we strive to protect your data, no Internet transmission is completely secure.

9. Data Retention

Personal information is retained only for the period necessary to fulfill legal, contractual or operational obligations.

10. Your Rights

You may request:

• Access to your personal data.
• Correction of inaccurate information.
• Deletion of personal information.
• Restriction of processing.
• Withdrawal of consent.
• Data portability where applicable.

Requests may be submitted to: JFREIREJR@HOTMAIL.COM

11. Children's Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from children under applicable law.

12. International Data Transfers

Some service providers may process information outside Brazil. Whenever applicable, appropriate safeguards are implemented.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page.

14. Contact

SONNO COLCHOES COMERCIO LTDA

CNPJ: 17.996.236/0001-22
Av. Doutor Lauro Corrêa da Silva, 4631
Vila Santa Rosália
Limeira - SP
CEP 13480-625

Email: JFREIREJR@HOTMAIL.COM
Phone: (19) 3039-4485