Refund & Return Policy

1. Overview

SONNO COLCHOES COMERCIO LTDA is committed to providing quality products and excellent customer service. This Refund Policy explains the conditions for returns, exchanges and refunds applicable to purchases made through our website or official sales channels.

2. Consumer Rights

All purchases are subject to the Brazilian Consumer Protection Code (Código de Defesa do Consumidor). Customers are entitled to request returns, exchanges or refunds whenever legally applicable.

3. Right of Withdrawal

For online purchases, customers may exercise the legal right of withdrawal within seven (7) calendar days after receiving the product, provided that:

• The product has not been used.
• The original packaging is preserved.
• Accessories and manuals are included.
• The proof of purchase is presented.

4. Product Exchanges

Products may be exchanged when:

• The wrong product was delivered.
• The product has manufacturing defects.
• The product was damaged during transportation.
• The exchange is authorized under applicable law.

5. Products Not Eligible for Return

Returns may be refused if:

• The product has signs of misuse.
• The product has been intentionally damaged.
• The original packaging is missing.
• Mandatory accessories are not returned.
• The legal return period has expired.

6. Manufacturing Warranty

Many products sold by SONNO COLCHOES include a manufacturer's warranty. Warranty terms, duration and coverage vary according to each manufacturer. Customers should consult the warranty certificate included with the product.

7. Refund Process

Once the returned product has been received and inspected, customers will be informed about the approval or rejection of the refund request. Approved refunds will be processed using the original payment method whenever possible.

8. Refund Time

Refund processing time depends on the payment method and financial institution. Typical processing periods range from five (5) to thirty (30) business days.

9. Shipping Costs

Shipping costs related to returns or exchanges will follow applicable consumer protection laws and the specific circumstances of each request.

10. Fraud Prevention

SONNO COLCHOES reserves the right to verify purchase information before approving refunds or exchanges. Requests involving suspected fraud may require additional verification.

11. Limitation

Nothing in this policy limits any rights guaranteed by applicable consumer protection legislation.

12. Contact Information

SONNO COLCHOES COMERCIO LTDA

CNPJ: 17.996.236/0001-22

Av. Doutor Lauro Corrêa da Silva, 4631
Vila Santa Rosália
Limeira - SP
CEP 13480-625

Email: JFREIREJR@HOTMAIL.COM
Phone: (19) 3039-4485